Malta

Human Resources

Customer Experience

Sales

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Tech

Legal, Regulatory & Audit

Management

Strategy & Project Management

Administrative

Junior

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Senior Specialist

Full Time

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Part Time (Flexible)

Contract Basis

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Part Time

Fully remote

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On-site

Frontline

We are seeking a dedicated and enthusiastic individual to join our team in a customer support role. The ideal candidate will possess excellent communication skills and a passion for helping customers. Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner. - Provide accurate information regarding products and services to assist customers effectively. - Troubleshoot and resolve customer issues, ensuring a positive experience. - Maintain detailed records of customer interactions and transactions. - Collaborate with other departments to address customer needs and improve service delivery. - Identify and escalate complex issues to appropriate teams for resolution. - Participate in training sessions to enhance product knowledge and customer service skills. - Contribute to the development of customer support processes and best practices. Requirements: - High school diploma or equivalent; additional education or certifications in customer service is a plus. - Proven experience in a customer support role or similar position. - Strong verbal and written communication skills. - Ability to handle difficult situations with patience and professionalism. - Proficient in using customer support software and tools. - Excellent problem-solving skills and attention to detail. - Ability to work independently and as part of a team in a fast-paced environment. - Flexibility to work various shifts, including evenings and weekends, as needed.

We are seeking a dedicated and enthusiastic individual to join our team in a customer support role. The ideal candidate will possess excellent communication skills and a passion for helping...

Customer support

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Test Role 13258